Business Process Automation (BPM)

Whether you want to automate complex operations that span your entire organisation, such as procure to pay, recruit to retire, or idea to product, or you want to automate repetitive tasks, our Business Automation team are knowledgeable in best-practise automation methodologies and can help your team implement quickly to make every moment count.

What is business automation?

Automation transformed factories. It gave manufacturing the ability to perform work faster, more efficiently and at higher quality. Processes became predictable. Productivity thrived. Factories that failed to automate fell behind. Automation became a business imperative.

IT departments are the modern factories powering today’s digital businesses. And just as today’s factories can’t compete without automation, automation will soon become imperative for IT organisations.

The value of business automation is increasing daily. While still considered a tool to increase value, improve efficiencies and develop resilient customer and employee experiences, it is now also considered a critical tool for enterprises to work remotely at scale, address operational and employment gaps and ensure business continuity and resilience.

As technology continues to evolve, organisations are reacting in a variety of ways to this disruption. We see those who are successfully navigating this evolution adopting a framework of orchestration layers to best position themselves to manage this challenge.

Cloud has been the biggest disruptor over the past decade. Interestingly, to 2019 only saw 20% of the global pool of workload moved to cloud and that's still true today. Watch this video on Hybrid Cloud Story.

The value of business automation for Kiwi organisations

Streamlining repetitive tasks is one clear benefit of business automation, however, there are plenty more advantageous opportunities available to those willing to look. In fact, business automation at scale offers a much-needed solution for organisations and enterprises looking at better ways to handle fluctuating markets, changing workforce behaviours and new remote working models. At Optimation, we reckon business automation is the way forward for many Kiwi organisations affected by the pandemic—that's why we're eager to help as many as possible take advantage of what's on offer.

How we deliver business automation

At Optimation, we utilise AI assisted platforms to help our customers achieve their automation goals. Whether you want to automate complex operations that span your entire organisation, such as procure to pay, recruit to retire, or idea to product, or you want to automate repetitive tasks, our Business Automation team are knowledgeable in best-practise automation methodologies and can help your team implement quickly to make every moment count.

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The benefits of application modernisation

Agile communications

Through automated document processing and other content services, your team can reduce human error and gain insight into content and documentation quickly; improving how content is shared, managed and used.

Efficient business processes

Streamline how your people and your systems handle tasks through repeatable rules and policies. With choreographed and automated activity you can improve operational efficiency and increase straight-through processing.

Heightened decision making

Create repeatable rules and policies that are a part of daily business operations and increase your organisation's consistency and audibility of decisions and the pace in which they are made.

Partner with Optimation for Business Automation

When we approach any project it's all about partnership—we'll work with you to clearly identify what you need and how to get there. Our team are fully equipped in delivering the following automation capabilities to your projects.

Process mining and modelling

Process mining and modelling refers to the analysis and optimisation of business processes based on event log data. Data mining algorithms are applied to identify trends, patterns and details.

Process mining and modelling enables you to:
Understand existing processes and task flows so you can identify areas for improvement
Analyse and stimulate future processes using what-if analysis to help you start new automations with greater confidence
Analyse impact on key performance indicators (KPIs)

RPA and digital labour

RPA and digital labour refer to the use of bots to automate repetitive activities. RPA bots mimic the actions of humans interacting with software applications.

RPA allow you to:

Automate repetitive tasks to free up employees to focus on higher-value work, speed simple transactions and eliminate data-entry errors
Combine it with intelligent capture to ingest unstructured documents and act on the data
Make automation even more accessible with targeted, purpose-built chatbots that directly connect to the automation

AI and machine learning

AI and machine learning refers to the ability to use data to allow systems to learn, predict and recommend.

AI and machine learning allows you to:

Understand unstructured documents without needing to know the format of the documents in advance
Prioritise the tasks that workers perform, using machine learning to match the right people with the tasks they're best at
Automate predictive decisions by combining business rules with predictive analytics
Use intelligent chatbots to put a conversational interface in front of your automation
Use the data generated by all the capabilities to gain unique insights into how to make your automation more effective

Core automation

Core automation refers to traditional automation capabilities that are essential for digitising and automating your operations-content services, capture (document processing), workflow and decision management.