Application Support and Outsourced Services
How we deliver our Application Support and Outsource services
At Optimation, we aren't fixated on one development method, technology, platform or piece of equipment. Both our Support and Outsource teams are well-versed in finding the best-suited support and development methods for our customers.
Our Support practice is ITIL-aligned to ensure compliance, but we know a rigid one-size-fits-all approach won’t suit everyone. Instead, we work with customers to create an application support model tuned to their business needs and priorities. Because we understand that in critical business situations every moment counts our Support team offers 24/7 local and offshore support. That way, New Zealand organisations can enjoy the benefits of global scale and 24/7 coverage as well as local governance, clear accountabilities and face-to-face relationships.
The Outsource team is experienced in adaptive and rapid application development (RAD). Using the OutSystems platform for low-code development and rapid prototyping of mobile and web apps, our team can visually develop your entire application, integrate it with existing systems, and add your own custom code as needed. This approach drives rapid, low-risk digital transformation and application modernisation. We also have strong capabilities in agile and DevOps methodologies that support iterative development and continuous deployment, and if traditional waterfall methodology makes sense for your project, that’s in our kit bag too.
At Optimation, we aren't fixated on one development method, technology, platform or piece of equipment. Both our Support and Outsource teams are well-versed in finding the best-suited support and development methods for our customers.
Our Support practice is ITIL-aligned to ensure compliance, but we know a rigid one-size-fits-all approach won’t suit everyone. Instead, we work with customers to create an application support model tuned to their business needs and priorities. Because we understand that in critical business situations every moment counts our Support team offers 24/7 local and offshore support. That way, New Zealand organisations can enjoy the benefits of global scale and 24/7 coverage as well as local governance, clear accountabilities and face-to-face relationships.
We also have strong capabilities in agile and DevOps methodologies that support iterative development and continuous deployment, and if traditional waterfall methodology makes sense for your project, that’s in our kit bag too.
The digital imperative for rapid application development
A guide to using low-code to empower New Zealand organisations to be more agile and efficient.
Benefits of our Application Support and Outsource services
"Optimation has been great to deal with, they swiftly stepped in at a time where support transition was crucial for this service. They arrived with a collaborative and considerate approach and their responsiveness was outstanding."
Liz Cawson | Head of IT Support, Tower Insurance
Partnering with Optimation for Application Support and Outsource
We can provide complete end-to-end development and support solutions for a range of technology, software and systems.
Professional Service Delivery Management including:
- Governance, SLA management and reporting
- Continual service improvement
- Pipeline planning aligned with your wider business priorities
- Third party vendor management as necessary
- 24/7 Service Desk available via email, 0800 number or web
- Incident Management
- Problem Management
- Change and Release Management
In addition to our core support services, for a predictable monthly cost Optimation enables you to access a range of value-added support services tailored to your current business needs and priorities. These include:
- Iterative application enhancements delivered using a right-sized project management process with a clear SDLC. This ensures all enhancements are cost-effective, high quality and meet business needs.
- Application modernisation and transformation
- Proactive monitoring and maintenance
- Operational health checks
- Scheduled maintenance releases and upgrades
- Consultation and training to up-skill your internal IT team and/or to ensure your business users are getting the maximum benefit from applications
- Expertise across Java, Microsoft, and open-source environments
- Rapid prototyping and Rapid Application Development using OutSystems low-code platform
- Agile development and project managementm
- Waterfall development and project management
- DevOps: continuous deployment and continuous integration
- Test driven design and test automation
- Apps and services for international and multilingual markets
- Integration of cloud services such as Shopify, Paypal, Microsoft Azure, Amazon Web Services (AWS), cognitive services, biometrics
- Integration and optimisation of enterprise-scale solutions from Oracle, Microsoft, SAP and other leading vendors
How we've helped
Atlantis had a core technology team but needed the ability and flexibility to grow their resource pool and scale it to meet demand.
Read MoreJAE were looking to bring on a partner to help develop a backend solution that could be built for their booking system and their smartphone app.
Read MoreHealthcare is a vital part of our society, and having a system the public can rely on to safely manage the registration and certification of our doctors is imperative.
Read MoreContact us
If you're interested in learning more about how your team can make every moment count—get in touch. We can help your teams stay agile and up to date.