Software Support

Stressed out with the day-to-day headaches of managing your application environment? Relax and leave it to us. Our New Zealand-based Software Support team will keep your staff happy and your systems working smoothly, leaving you free to focus on your core business.

Using ITIL frameworks and methodologies, our qualified people work with you to design outcomes-based support models that address the dynamic needs and challenges of your business.

We have a dedicated 0800 New Zealand-based service desk to take your calls and get your issue to the right person first time. By partnering with us for your support and maintenance requirements, you'll benefit from:

• A single supplier interface to ensure hassle-free resolution of issues
• Predictable monthly IT costs
• Defined Service Levels and response times that are guaranteed
• Reduced IT complexity
• Reduced business risk

We foster a proactive, can-do approach to ensure our team is continuously looking for ways to improve the service we provide to you.

Service offerings

• Application support and maintenance
• Operating system and network software support
• Hosting
• Enterprise-wide and service-specific outsourcing leveraging our global relationships to reduce cost and risk
• Security health checks and maintenance

How we deliver

Our ITIL-trained team works closely with you to define your requirements and to determine the most effective way to deploy your existing resources. We then build a personalised Service Level Agreement that brings together the services, systems and processes needed to consistently meet your current and future demands.

Your options include:

• Web-based access to our bug tracking system
• New Zealand-based 24 x 7 Service desk with a toll free 0800 number
• Weekly or monthly SLA reporting
• On-site or remote support
• Preventative maintenance, health checks and reporting